Job Summary
The overall role of Intern, IT Support is to provide hands-on support to end users on technical IT issues related to computer systems, hardware, printers, phones, software, or applications to achieve efficiency and high performance of IT equipment.
Key Responsibilities
- Respond to all queries related to IT to ensure all IT issues are solved within the agreed lead time
- Record and update all support requests through Helpdesk systems so that they can be prioritized and monitored.
- Install and configure computer systems for new staffs
- Troubleshoot and maintain computer systems, hardware, software, printers, phone systems, fingerprints and network connections
- Implement scheduled maintenance (monthly) of all IT equipment/computer systems
- Other tasks assigned by superiors
Key Challenges
- Acquire collaboration from relevant stakeholders to ensure effectiveness and efficiency of IT supporting activities
- Ability to deal with different personalities and level of knowledge in IT
- Improve technical knowledge to effectively solve the issue in a timely manner
Qualifications
- Education:
- 4th year university students in IT
- Bachelor Degree in Computer Science or any related field is a plus
- Experiences:
- Fresh graduate is welcomed
- Some relevant experiences in IT filed is a plus
- Skills and Knowledge:
- Demonstrate knowledge in network infrastructure
- Demonstrate knowledge and experience in Window Server, Exchange Server, and CCNA
- Demonstrate knowledge repair and maintenance in computer hardware and software
- Good communication skills.
- Good command of English and Khmer